ITIL 2011 Service Transition (1 Year Online Subscription)

Description

Online access to the latest ITIL 2011 service transition guidance

ITIL^® provides guidance on the provision of quality IT services, and on the processes needed to support them. The purpose of the service transition stage of the service lifecycle is to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.

The advantages of online subscription are:

• Dynamic content
• Easy navigation
• Bookmarking
• History
• Cross-linking between chapters
• Pop-up glossary of terms
• Fully up-to-date content as soon as it becomes available with automatic updates.

Video Presentation

ITIL 2011 Service Transition provides guidance on:

• the development and improvement of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment;
• service retirement and transfer of services between service providers;
• how to ensure the requirements from service strategy are effectively realised in in service operation while controlling the risks of failure and subsequent disruption;
• managing the complexity associated with changes to services and service management processes;
• allowing for innovation while minimising the unintended consequences of change;
• introducing new services;
• changes to existing services (e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability);
• decommissioning and discontinuation of services, applications or other service components.

Summary of updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP^®, M_o_R^®, PRINCE2^® and P3O.

• The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts.
• There is new content explaining how a change proposal should be used.
• The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used.
• The service asset and configuration management process has additional content relating to asset management.
• There are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

It is recommended that ITIL 2011 Service Transition is used in conjunction with the other core ITIL publications.

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This publication is also available in various different formats. Multiuser access is also available, or you can purchase all the core ITIL books as an online subscription in the ITIL Lifecycle Publication Suite.

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