ITIL® Foundation Essentials ITIL 4 Edition – The ultimate revision guide

Description

ITIL® 4 is the latest version of the leading best-practice framework for ITSM (IT service management). It has been updated to reflect changes in the ITSM industry since ITIL v3 was launched in 2011, and includes new technologies and embraces new ways of working such as Agile, Lean, and DevOps.

ITIL Foundation Essentials ITIL 4 Edition* provides a clear and focused overview of the facts you need to prepare for the Foundation exam.

The perfect revision guide, it is designed to help candidates on ITIL 4 training courses and self-study students. Whether you’re taking an ITIL course for the first time or want to upgrade your ITIL 2011 certification, this guide will help you succeed. It:

• Defines the key terms and concepts used in ITIL 4
  
• Uses tables, bullet points, and diagrams to help you understand complex concepts
  
• Explains the key figures and diagrams in the ITIL syllabus

New for the ITIL 4 Edition:

• Thoroughly revised to take account of the changes introduced in ITIL 4
  
• New sections on the guiding principles of ITIL and the four dimensions of service management
  
• Updated overview of the ITIL Foundation exam

Start preparing for your ITIL Foundation exam – order your copy today.

* This book is currently pending accreditation by AXELOS®

ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

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