Key Element Guide - ITIL Service Design - 2011 Edition (Pack of 10)

Description

10 copies of the concise version of the guidance in the ITIL 2011 core volume Service Design, endorsed by itSMF International.

A pack of 10 copies of Key Element Guide: ITIL Service Design, 2011 Edition is ideal for ITIL^® Intermediate Service Design courses, or if you want to provide each member of your IT Service Management team with their own copy.

Each ITIL^® Key Element Guide provides an overview of each of the five elements of the ITIL^® service lifecycle, and is written by the same team which wrote the main ITIL® core titles. Key Element Guide: ITIL Service Design, 2011 Edition offers a concise summary of the contents of ITIL^® 2011 Service Design, reducing the core volume to its salient points.

The purpose of the service design stage of the lifecycle is to design IT services, together with the governing IT practices, processes and policies, to realise the service provider’s strategy and to facilitate the introduction of these services into supported environments, ensuring quality service delivery, customer satisfaction and cost-effective service provision.

ITIL 2011 Service Design provides guidance for the design and development of services and service management practices. It covers:

• Design principles and methods for converting strategic objectives into portfolios of services and service assets;
• The changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of service, achievement of service levels, and conformance to standards and regulations;
• Design coordination;
• Service catalogue management;
• Service level management
• Availability management;
• Capacity management;
• IT service continuity management;
• Information security management
• Supplier management.

Summary of updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP^®, M_o_R^®, PRINCE2^® and P3O.

• There is particular focus on aligning service design with service strategy.
• A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process.
• Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

You can also buy single copies of this book here: Key Element Guide – ITIL Service Design – 2011 Edition (Single Copies).

You can buy all five Key Element Guides in one pack here: Key Element Guide Suite - 2011 Edition.

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