Key Element Guide - ITIL Service Strategy - 2011 Edition (Single Copies)

Description

A concise version of the guidance in the ITIL 2011 core volume Service Strategy, endorsed by itSMF International.

Each ITIL^® Key Element Guide provides an overview of each of the five elements of the ITIL^® service lifecycle, and is written by the same team which wrote the main ITIL^® core titles. Key Element Guide: ITIL Service Strategy, 2011 Edition offers a concise summary of the contents of ITIL^® 2011 Service Strategy, reducing the core volume to its salient points.

Service strategy is at the core of the ITIL service lifecycle, and defines the strategy that a service provider needs in order to meet a customer’s business outcomes. It provides guidance on how to design, develop, and implement service management as a strategic asset as well as an organisational capability.

Topics covered in ITIL 2011 Service Strategy include:

• The development of market spaces
• Characteristics of internal and external provider types
• Service assets
• The service portfolio and implementation of strategy through the service lifecycle
• Business relationship management
• Demand management
• Financial management
• Organisational development
• Strategic risk

Summary of updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP^®, M_o_R^®, PRINCE2^® and P3O.

• There is particular focus on aligning service design with service strategy.
• A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process.
• Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

You can also buy this book in packs of ten, which is ideal for Intermediate training events, here: Key Element Guide – ITIL Service Strategy, 2011 Edition (Pack of 10).

You can buy all five Key Element Guides in one pack here: Key Element Guide Suite - 2011 Edition.

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