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This essential study guide for Intermediate planning, protection and optimisation (PPO) candidates provides a quick reference to the processes covered by the ITIL PPO syllabus. It is designed to act as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes rather than as a replacement for the more detailed core ITIL publications.
If you are a training provider and need multiple copies of this guidebook, or you want to provide every member of your ITSM team with their own copy, you can order the Planning, Protection and Optimization (PPO) ITIL V3 Intermediate Capability Handbook now in packs of 10 copies.
The Planning, Protection and Optimization (PPO) ITIL V3 Intermediate Capability Handbook was authored and quality assured by itSMF UK, the body which represents the IT service management community.
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Acknowledgements
About this guide
Further information
Glossary
Single copies of the Planning, Protection and Optimization (PPO) ITIL V3 Intermediate Capability Handbook are available here: Planning, Protection and Optimization (PPO) ITIL V3 Intermediate Capability Handbook (Single copies).