Secrets of Service Level Management - A Process Owners Guide

Description

A step-by-step guide to ITIL® Service Level Management processes

Fully aligned with the latest edition of ITIL®, Secrets of Service Level Management: A Process Owner’s Guide is a step-by-step reference resource which will help you through the process of Service Level Management from start to finish.

Secrets of Service Level Management: A Process Owner’s Guide has a practical focus, and illustrates how service level management interacts with the ITIL® Service Lifecycle, helping you to deliver services which have the correct levels of utility and warranty. It uses real-life examples and experience from Service Level Management experts to show you:

• how to plan for, design, transition and improve Service Level Management;
• how to avoid common mistakes; and
• how to design and implement elements that support Service Level Management.

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