Service Offerings and Agreements (SOA) - ITIL V3 Intermediate Capability Handbook (Single Copies)

Description

The official pocket guide to the Service Offerings and Agreements (SOA) Intermediate ITIL® V3 exam.

Authored and quality assured by itSMF, the Service Offerings and Agreements: ITIL® V3 Intermediate Capability Handbook is quick-reference guide to the processes covered by the ITIL® V3 SOA exam syllabus.

Although principally designed as a study aid for students taking the ITIL Capability Intermediate SOA qualification exam, it is also a handy portable reference source for practitioners who work with the SOA processes.

The Service Offerings and Agreements: ITIL V3 Intermediate Capability Handbook is also available in packs of 10 here: Service Offerings and Agreements: ITIL V3 Intermediate Capability Handbook (Pack of 10).

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